Costume Order to Delivery Value Stream

The complete end-to-end process from initial client contact to costume delivery.

Stream Overview

Total Lead Time: 17-29 days Owner Position: Production Manager Trigger: Client inquiry received Completion: Costume delivered and accepted

Process Flow

┌─────────────────┐     ┌─────────────────┐     ┌─────────────────┐
│ Order Reception │────▶│     Design      │────▶│ Pattern Making  │
│    (1 day)      │     │  Development    │     │   (3-5 days)    │
└─────────────────┘     │   (5-7 days)    │     └─────────────────┘
                        └─────────────────┘              │
                                                         ▼
┌─────────────────┐     ┌─────────────────┐     ┌─────────────────┐
│    Delivery     │◀────│   Production    │◀────│   Approval &    │
│   (1-2 days)    │     │  (7-14 days)    │     │  Handoff        │
└─────────────────┘     └─────────────────┘     └─────────────────┘

Stages

1. Order Reception (1 day)

   • Receive and document client brief
   • Estimate timeline and cost
   • Establish communication plan

2. Design Development (5-7 days)

   • Concept development and sketches
   • Material selection and sourcing
   • Client approval of design

3. Pattern Making (3-5 days)

   • Measurement collection
   • Pattern development and testing
   • Technical specification creation

4. Production (7-14 days)

   • Cutting fabric
   • Sewing and assembly
   • Finishing and embellishment
   • Quality inspection

5. Delivery (1-2 days)

   • Final fitting
   • Packaging
   • Handover to client

Key Metrics

See Metrics for detailed performance tracking:

• Lead Time: Target 21 days (range: 17-29)
• Quality Score: Target >95%
• Client Satisfaction: Target >90%
• On-Time Delivery: Target >85%

RABSIC Ownership

Role	Position	Responsibility
A (Accountable)	Production Manager	Owns entire value stream outcome
R (Responsible)	Stage-specific leads	Execute stage deliverables
S (Support)	Production Assistant	Supports all stages with resources
C (Consulted)	Creative Director	Design approval, quality standards
I (Informed)	Operations Manager	Stream performance updates

Documentation

• Overview - Detailed process diagram
• Stages - All 5 stages with activities and SOPs
• Metrics - Performance measurement

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Last Updated: 2026-02-02 Stream Owner: Production Manager