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SOPs By Process

Standard Operating Procedures organized by end-to-end workflows that span multiple departments.

Purpose​

Some business processes involve multiple teams working sequentially or in parallel. This view presents SOPs organized by complete workflows rather than departmental ownership.

Available Process Flows​

Order to Delivery​

Complete customer fulfillment process from initial inquiry through final delivery.

Departments Involved: Brand Ops (Sales) → 2000atelier (Design, Pattern, Production)

Key Milestones:

  1. Client inquiry and qualification
  2. Quote and contract
  3. Design brief and concept
  4. Pattern development
  5. Production (cutting, sewing, finishing)
  6. Quality inspection
  7. Client delivery

Timeline: Typically 4-8 weeks depending on complexity

Hiring​

Recruitment and onboarding process from job posting through employee's first 90 days.

Departments Involved: Corp Ops (HR) → Hiring Manager → HR

Key Milestones:

  1. Job requisition and approval
  2. Job posting and candidate sourcing
  3. Interview process
  4. Offer letter and negotiation
  5. Background check and paperwork
  6. Onboarding and training
  7. 90-day review

Timeline: Typically 4-6 weeks (posting to start date)

Content Creation​

Content development process from concept through publication and promotion.

Departments Involved: Brand Ops (Marketing) → 2000atelier (Design for photoshoots) → Marketing

Key Milestones:

  1. Content planning and calendar
  2. Creative brief development
  3. Production (photoshoot, writing, design)
  4. Review and approval
  5. Publishing
  6. Promotion and distribution
  7. Performance tracking

Timeline: Varies by content type (1 day - 4 weeks)

How to Use Process Views​

When to use By Process:

  • You need to understand the full end-to-end workflow
  • You're training someone on a cross-functional process
  • You're troubleshooting delays or handoff issues
  • You're optimizing cycle time across departments

When to use By Department:

  • You need a specific procedure within one team
  • You're looking for all SOPs owned by a department
  • You're conducting departmental training or audits

Process Metrics​

Each process view includes:

  • Cycle Time: Total time from process start to completion
  • Handoff Points: Where responsibility transfers between teams
  • Common Delays: Typical bottlenecks and mitigation strategies
  • Quality Gates: Critical checkpoints with pass/fail criteria

Last Updated: 2026-02-02