Activity: handover

Owner: Client Relations Manager

Purpose

Deliver costume and ensure client satisfaction

Process

1. Meet Client - At studio or deliver to location
2. Present Costume - Open packaging, show final product
3. Review Care Instructions - Highlight key points
4. Collect Final Payment - Process remaining 25%
5. Satisfaction Survey - Request completion within 7 days
6. Offer Support - Remind of 30-day support policy
7. Thank Client - Express gratitude, request referrals

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Last Updated: 2026-02-02