Value Stream Metrics
Performance measurement for the Costume Order to Delivery value stream.
Key Metrics
Lead Time
Total time from client inquiry to delivery
Target: 21 days (typical case) Range: 17-29 days
Quality Metrics
Quality scores across all stages
Targets:
- Brief Completeness: >95%
- First-Round Design Approval: >60%
- First-Pass Quality: >90%
- Client Satisfaction: >90%
Measurement Approach
Metrics are tracked for each project in Notion and aggregated monthly.
Data Collection Points
| Stage | Metric | When Collected |
|---|---|---|
| Order Reception | Brief completeness | At stage completion |
| Design Development | First-round approval rate | After client review |
| Design Development | Revision count | At stage completion |
| Pattern Making | First-fit success | After mockup or first fitting |
| Production | First-pass quality | At quality inspection |
| Production | On-time production | At stage completion |
| Delivery | Fit success (no major alterations) | At final fitting |
| Delivery | Client satisfaction score | 7 days after delivery |
| Overall | Total lead time | At project completion |
Reporting Cadence
- Weekly: Active project status (on-track vs. delayed)
- Monthly: Aggregated metrics dashboard
- Quarterly: Trend analysis and improvement recommendations
Last Updated: 2026-02-02 Maintained By: Production Manager