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Metric: Quality Scores

Quality measurement across all value stream stages.

Quality Metrics by Stage​

Order Reception​

Brief Completeness

  • Definition: Percentage of briefs with all required fields filled
  • Target: >95%
  • Measurement: At stage completion
  • Current: 92% (Q4 2025)

Timeline Accuracy

  • Definition: Actual delivery vs. estimated timeline (within ±2 days)
  • Target: >80%
  • Measurement: At project completion
  • Current: 78% (Q4 2025)

Design Development​

First-Round Approval Rate

  • Definition: Client approves one of initial concepts without requesting major changes
  • Target: >60%
  • Measurement: After client design review
  • Current: 65% (Q4 2025)

Revision Count

  • Definition: Average number of revision rounds per project
  • Target: \<2
  • Measurement: At stage completion
  • Current: 1.8 (Q4 2025)

Material Accuracy

  • Definition: Materials as-specified are available when ordered
  • Target: >95%
  • Measurement: During production material collection
  • Current: 88% (Q4 2025)

Pattern Making​

First-Fit Success

  • Definition: Costume fits without major alterations after first mockup/fitting
  • Target: >85%
  • Measurement: After mockup or first fitting
  • Current: 87% (Q4 2025)

Pattern Accuracy

  • Definition: Measurements transfer correctly from brief to pattern
  • Target: >95%
  • Measurement: At quality inspection
  • Current: 96% (Q4 2025)

Production​

First-Pass Quality

  • Definition: Costume passes quality inspection without rework
  • Target: >90%
  • Measurement: At quality inspection
  • Current: 91% (Q4 2025)

On-Time Production

  • Definition: Production stage completes within estimated timeframe
  • Target: >85%
  • Measurement: At stage completion
  • Current: 82% (Q4 2025)

Delivery​

Fit Success

  • Definition: No major alterations needed at final fitting
  • Target: >95%
  • Measurement: At final fitting
  • Current: 94% (Q4 2025)

Client Satisfaction

  • Definition: Client satisfaction score >8/10
  • Target: >90%
  • Measurement: 7 days after delivery (satisfaction survey)
  • Current: 93% (Q4 2025)

On-Time Delivery

  • Definition: Costume delivered by promised date
  • Target: >85%
  • Measurement: At handover
  • Current: 78% (Q4 2025)

Quality Dashboard​

┌─────────────────────────────────────────────────────────────┐
│ Quality Score Summary (Q4 2025)                             │
├─────────────────────────────────────────────────────────────┤
│ Brief Completeness       ████████████████████░  92%  [T:95%]│
│ First-Round Approval     ██████████████████████  65%  [T:60%]│
│ First-Fit Success        ███████████████████████  87%  [T:85%]│
│ First-Pass Quality       ███████████████████████░  91%  [T:90%]│
│ Client Satisfaction      ████████████████████████  93%  [T:90%]│
├─────────────────────────────────────────────────────────────┤
│ Overall Quality Index:   88%                     [Target:85%]│
└─────────────────────────────────────────────────────────────┘

Improvement Priorities (Q1 2026)​

PriorityMetricCurrentTargetInitiative
1On-Time Delivery78%>85%Better bottleneck management
2Brief Completeness92%>95%Improve brief intake SOP
3Material Accuracy88%>95%Maintain common fabric inventory

Last Updated: 2026-02-02 Owner: Production Manager