Operations Roles
Operations roles at Kyndof make things happen. While design creates and marketing promotes, operations executes—producing products, managing logistics, ensuring quality, and maintaining the systems that keep the organization running.
Why Operations Roles Matter
Without strong operations:
- Designs never become actual products customers can buy
- Quality becomes inconsistent and unpredictable
- Products don't reach customers on time (or at all)
- Costs spiral out of control
- Systems and processes break down under growth
Operations roles ensure Kyndof delivers on its promises—turning creative vision into reliable, high-quality products that customers receive when expected.
Operations at Kyndof: Two Types
Operations work at Kyndof splits into two distinct areas:
Production Operations (in 2000Archives and 2000Atelier):
- Manufacturing coordination and vendor management
- Quality assurance and defect prevention
- Logistics, shipping, and fulfillment
- Inventory management
- Production planning and capacity
Systems Operations (in Corp Ops):
- Organizational processes and workflows
- Tools and platforms for company-wide use
- Data infrastructure and reporting
- Cross-team coordination systems
- Operational efficiency improvements
Both types of operations share a common goal: reliable, efficient execution that scales as Kyndof grows.
Production Operations Roles
Production Manager
Teams: 2000Archives, 2000Atelier Reports to: Brand Lead (Archives) or CMO (Atelier)
Production managers coordinate the manufacturing process—from design handoff to finished goods. They ensure products are made on time, within budget, and to quality standards.
Core Responsibilities:
- Plan and coordinate production schedules
- Manage vendor relationships (manufacturers, suppliers)
- Ensure production meets quality standards and timelines
- Coordinate between design teams and manufacturing
- Monitor production costs and efficiency
- Handle production issues and escalations
- Source materials and components
Key Activities:
- Production timeline planning and tracking
- Vendor negotiation and relationship management
- Quality inspections and defect management
- Cost analysis and budget management
- Cross-team coordination (design, logistics, QA)
When to reach out to Production Manager:
- Production planning for new designs
- Vendor sourcing or relationship questions
- Production timeline or capacity questions
- Quality issues requiring production changes
- Cost optimization opportunities
- Production-related delays or blockers
RABSIC Context:
- Accountable for: Production timelines, vendor performance, production quality
- Responsible for: Coordinating manufacturing, managing vendors
- Consulted on: Design feasibility (production constraints), logistics planning
- Informed by: Design teams (new products), QA (quality issues)
Skills & Expertise:
- Manufacturing processes and garment production
- Vendor sourcing and relationship management
- Production planning and capacity management
- Cost analysis and budget management
- Quality standards and defect prevention
- Supply chain coordination
Success Metrics:
- On-time delivery rate
- Production cost per unit
- Defect rate and quality performance
- Vendor reliability scores
- Budget adherence
Related Roles:
- Quality Assurance (collaborates on quality standards)
- Logistics Coordinator (hands off finished goods)
- Pattern Maker (receives producible patterns)
- Fashion Designer (provides design specs)
Career Path:
- Production Coordinator → Production Manager → Senior Production Manager → Operations Director
Quality Assurance (QA) Specialist
Teams: 2000Archives, 2000Atelier Reports to: Production Manager or Brand Lead
QA specialists ensure products meet quality standards before reaching customers. They prevent defects, identify issues, and maintain consistent quality across all production.
Core Responsibilities:
- Inspect products at various production stages
- Define and maintain quality standards
- Test samples for construction, fit, and durability
- Document defects and quality issues
- Work with production teams to prevent recurring defects
- Approve or reject production batches
- Track quality metrics and trends
Key Activities:
- Product inspections (pre-production, in-process, final)
- Quality testing (fit, durability, wash tests)
- Defect documentation and root cause analysis
- Standard operating procedure (SOP) development for quality
- Vendor quality audits
When to reach out to QA:
- Quality standards questions
- Defect reports or customer quality complaints
- Pre-production sample approvals
- Quality testing for new materials or constructions
- Root cause analysis for quality issues
RABSIC Context:
- Accountable for: Quality standards, defect prevention
- Responsible for: Inspections, testing, quality approvals
- Consulted on: Production decisions affecting quality
- Support for: Production Manager (quality guidance)
Skills & Expertise:
- Garment construction and quality standards
- Inspection techniques and defect identification
- Quality testing methodologies
- Statistical quality control
- Root cause analysis
- Documentation and reporting
Success Metrics:
- Defect rate (defects per unit)
- Customer quality complaints
- Inspection pass rate
- Time to identify and resolve quality issues
Related Roles:
- Production Manager (collaborates on quality standards and vendor management)
- Sample Maker (tests construction techniques)
- Customer Support (receives quality feedback from customers)
Career Path:
- QA Inspector → QA Specialist → Senior QA Specialist → QA Manager
Logistics Coordinator
Teams: 2000Archives, 2000Atelier Reports to: Production Manager or Brand Lead
Logistics coordinators manage the movement of goods—from receiving materials to shipping finished products to customers. They ensure products arrive where they need to be, when they need to be there.
Core Responsibilities:
- Coordinate inbound shipments (materials, components)
- Manage outbound shipments (finished goods to customers or retailers)
- Track inventory levels and storage
- Select and manage shipping carriers and logistics partners
- Handle customs, import/export documentation (if applicable)
- Resolve shipping issues and delays
- Optimize logistics costs and efficiency
Key Activities:
- Shipment scheduling and coordination
- Carrier selection and rate negotiation
- Inventory tracking and management
- Shipping documentation and labeling
- Delivery issue resolution
- Logistics cost analysis
When to reach out to Logistics:
- Shipping and delivery questions
- Inventory availability checks
- Delivery delays or issues
- Customs or international shipping questions
- Logistics cost optimization
RABSIC Context:
- Accountable for: On-time delivery, inventory accuracy
- Responsible for: Coordinating shipments, managing carriers
- Consulted on: Production planning (inventory capacity), fulfillment timelines
- Informed by: Production (finished goods ready), Sales (customer orders)
Skills & Expertise:
- Supply chain and logistics management
- Carrier negotiation and relationship management
- Inventory management systems
- International shipping and customs (if applicable)
- Problem-solving and issue resolution
Success Metrics:
- On-time delivery rate
- Shipping cost per unit
- Inventory accuracy
- Delivery issue resolution time
Related Roles:
- Production Manager (coordinates production completion → shipping handoff)
- Customer Support (resolves customer delivery issues)
- Sales (coordinates customer delivery expectations)
Career Path:
- Logistics Assistant → Logistics Coordinator → Senior Logistics Coordinator → Supply Chain Manager
Product Developer
Teams: 2000Archives, 2000Atelier Reports to: Brand Lead or CMO
Product developers bridge design, operations, and market needs. They ensure products are not only beautiful and well-made, but also commercially viable and aligned with customer demand.
Core Responsibilities:
- Translate market insights into product concepts
- Coordinate product development from concept to launch
- Ensure products meet cost, quality, and market fit targets
- Collaborate with designers on commercial feasibility
- Work with production to ensure manufacturability
- Manage product timelines and cross-functional coordination
Key Activities:
- Market research and customer insights analysis
- Product concept development and refinement
- Cross-functional coordination (design, production, marketing)
- Cost and margin analysis
- Product specification development
- Launch planning and coordination
When to reach out to Product Developer:
- New product ideas or concepts
- Market fit questions for designs
- Product development timeline or status
- Commercial feasibility of design ideas
- Cost or margin optimization
RABSIC Context:
- Accountable for: Product market fit, commercial viability
- Responsible for: Product development coordination
- Consulted on: Design decisions (market perspective), marketing strategy (product positioning)
- Support for: Designers (feasibility feedback), Production (specifications)
Skills & Expertise:
- Product management and development
- Market research and customer insights
- Cross-functional coordination
- Cost analysis and margin management
- Fashion trends and market awareness
Success Metrics:
- Product launch success rate
- Product profitability (margin)
- Time to market
- Product-market fit indicators
Related Roles:
- Fashion Designer (collaborates on design development)
- Production Manager (coordinates manufacturability)
- Marketing Manager (aligns product with market needs)
Career Path:
- Junior Product Developer → Product Developer → Senior Product Developer → Head of Product
Systems Operations Roles
Operations Engineer (Full-Stack Ops)
Team: Corp Ops Reports to: COO
Operations engineers build and maintain the systems, processes, and tools that enable company-wide operations. They ensure Kyndof has reliable infrastructure for data, automation, and operational workflows.
Core Responsibilities:
- Design and implement operational systems and workflows
- Build automation for repetitive processes
- Maintain data infrastructure and reporting tools
- Integrate tools and platforms across the organization
- Troubleshoot system issues and outages
- Document systems and train teams on tools
Key Activities:
- System design and architecture
- Process automation development
- Tool integration and API work
- Database management and reporting
- System monitoring and maintenance
- Training and documentation
When to reach out to Operations Engineer:
- System or tool issues requiring technical support
- Automation opportunities for repetitive work
- Integration needs between tools or platforms
- Data infrastructure or reporting questions
- New tool evaluation and implementation
RABSIC Context:
- Accountable for: System uptime, data reliability
- Responsible for: Building and maintaining systems
- Consulted on: Process changes requiring system updates
- Support for: All teams (tool and system support)
Skills & Expertise:
- Software development (scripting, APIs, automation)
- Database management and SQL
- System administration and DevOps
- Tool integration and workflow design
- Process improvement and efficiency
Success Metrics:
- System uptime and reliability
- Process automation coverage
- Issue resolution time
- User satisfaction with tools
Related Roles:
- COO (sets operational strategy)
- All teams (users of systems and tools)
Career Path:
- Junior Ops Engineer → Ops Engineer → Senior Ops Engineer → Director of Systems
Business Operations Manager
Team: Corp Ops Reports to: COO
Business operations managers design, document, and improve organizational processes. They ensure teams have clear workflows, efficient coordination, and standardized ways of working.
Core Responsibilities:
- Design cross-team workflows and processes
- Document standard operating procedures (SOPs)
- Identify and implement operational improvements
- Coordinate cross-team initiatives and projects
- Monitor operational metrics and KPIs
- Facilitate process improvement workshops
Key Activities:
- Process design and documentation
- Cross-team coordination and project management
- Operational metric tracking and reporting
- Continuous improvement initiatives
- SOP creation and maintenance
When to reach out to Business Ops Manager:
- Process design or improvement needs
- Cross-team coordination challenges
- SOP documentation or updates
- Operational metric questions
- Efficiency improvement opportunities
RABSIC Context:
- Accountable for: Process quality, operational efficiency
- Responsible for: Process design and documentation
- Consulted on: Organizational changes affecting workflows
- Support for: All teams (process guidance)
Skills & Expertise:
- Process design and optimization
- Project management
- Change management
- Data analysis and reporting
- Technical documentation
Success Metrics:
- Process cycle time improvements
- Cross-team coordination effectiveness
- SOP coverage and adoption
- Operational efficiency gains
Related Roles:
- COO (operational strategy alignment)
- All department heads (process stakeholders)
Career Path:
- Ops Coordinator → Business Ops Manager → Senior Ops Manager → VP of Operations
Operations and RABSIC
Operations roles frequently serve as Responsible in RABSIC frameworks—they execute work that others (often leadership) are Accountable for:
Product Launch:
- Accountable: Brand Lead or CMO
- Responsible: Production Manager (manufacturing), Logistics (delivery)
- Support: QA (quality checks)
- Consulted: Product Developer (feasibility)
Process Improvement:
- Accountable: COO
- Responsible: Business Ops Manager (design), Ops Engineer (implementation)
- Consulted: Affected teams (requirements)
- Informed: All teams (changes)
Working With Operations Roles
Requesting Operations Support
When working with operations roles:
- Be specific about outcomes: "Ship 1000 units by March 15" not "Ship stuff soon"
- Provide lead time: Operations needs time to plan capacity and resources
- Clarify constraints: Budget limits? Quality requirements? Timeline flexibility?
- Flag dependencies: What needs to happen before ops can start?
- Ask about feasibility early: Operations can spot problems before they become crises
Operations roles thrive on clear requirements and sufficient planning time. Last-minute requests create stress and increase error rates.
Understanding Operations Constraints
Operations teams balance:
Cost vs. Speed vs. Quality: You can optimize for two, but rarely all three simultaneously
Capacity vs. Demand: Operations can only do so much with current resources
Consistency vs. Flexibility: Standard processes are efficient; custom requests slow things down
Planning vs. Execution: Time spent planning reduces execution problems later
When operations says "no" or proposes alternatives, they're navigating these real constraints, not being difficult.
Operations Challenges at Kyndof
Operations roles face ongoing tensions:
Efficiency vs. Quality: Moving fast while maintaining standards
Standardization vs. Customization: Building scalable processes while accommodating special cases
Control vs. Flexibility: Maintaining process discipline while adapting to changes
Short-term execution vs. Long-term improvement: Delivering today while building better systems for tomorrow
Strong operations roles balance these tensions through clear priorities, disciplined processes, and continuous improvement.
Related:
- Design Roles → - How design work connects to production operations
- Leadership Roles → - Operations leadership and strategic decisions
- By Function → - Operations function across teams
- 2000Archives Team → - Production operations team
- Corp Ops Team → - Systems operations team
Back to: Roles | People Home | Wiki Home
Last Updated: 2026-02-03