Stage 5: Delivery

Duration: 1-2 days Owner: Client Relations Manager Trigger: Quality-approved costume from Production Completion: Client accepts costume with satisfaction survey

Purpose

Ensure proper fit through final fitting, deliver costume with care instructions, and confirm client satisfaction.

Process Flow

Quality-Approved Costume
     │
     ▼
Schedule Final Fitting ──────▶ Coordinate with Client
     │
     ▼
Conduct Fitting ──────▶ Client Tries Costume
     │
     ▼
Minor Adjustments (if needed) ──────▶ Fix on-site or schedule return
     │
     ▼
Package with Care Instructions ──────▶ Professional Packaging
     │
     ▼
Handover to Client ──────▶ [ACCEPTED] ──────▶ Project Complete
     │
     ▼
Satisfaction Survey ──────▶ Collect Feedback

Inputs

Input	Source	Required Information
Quality-Approved Costume	Production Manager	Inspected, ready to deliver
Client Schedule	Client	Availability for fitting
Care Instructions	Production Manager	Washing, storage, repair guidance

Activities

1. Final Fitting (0.5-1 day)

Schedule and conduct fitting session with client.

2. Packaging (0.5 day)

Package costume professionally with care instructions.

3. Handover (0.5 day)

Deliver to client, collect final payment, satisfaction survey.

Outputs

Output	Format	Delivered To
Delivered Costume	Physical	Client
Care Guide	Printed document	Client
Satisfaction Survey	Digital form	Client (for completion)
Project Photos	Digital	Portfolio
Final Invoice	PDF	Client + Finance

RABSIC Matrix

Role	Position	Specific Responsibility
A (Accountable)	Client Relations Manager	Owns client satisfaction and delivery
R (Responsible)	Client Relations Manager	Conducts fitting, delivers costume
S (Support)	Production Assistant	Assists with fitting, minor adjustments
C (Consulted)	Production Manager	Available for technical questions
I (Informed)	Creative Director	Receives client feedback
I (Informed)	Finance	Receives final payment confirmation

Quality Gate

Pass Criteria:

• Client confirms costume fits properly
• No major alterations needed (minor adjustments \<2 hours acceptable)
• Client satisfaction score >8/10
• Final payment received
• Care instructions provided
• Satisfaction survey completed

SOPs

See SOPs:

• Delivery Checklist SOP

Success Metrics

• Fit Success: Target >95% (no major alterations needed)
• Client Satisfaction: Target >90% score >8/10
• On-Time Delivery: Target >85% (delivered by promised date)

Post-Delivery Support

Included Support (30 days)

• Minor repairs (popped seams, loose buttons)
• Fit adjustments (within reason)
• Care instruction clarifications

Additional Services (charged)

• Major alterations after delivery
• Cleaning services
• Storage services for future events

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Last Updated: 2026-02-02