Order Reception Activities

The Order Reception stage consists of three core activities that must be completed within 1 business day.

Activity Sequence

1. Receive Brief (30-60 min)
         ↓
2. Timeline Estimation (15-30 min)
         ↓
3. Client Communication (30-45 min)

Activities Overview

Receive Brief

Duration: 30-60 minutes Owner: Client Relations Manager Output: Completed brief questionnaire

Initial consultation to capture all client requirements.

Timeline Estimation

Duration: 15-30 minutes Owner: Client Relations Manager (with Production Manager input) Output: Timeline estimate with best/typical/worst case scenarios

Calculate realistic delivery timeline based on complexity and current workload.

Client Communication

Duration: 30-45 minutes Owner: Client Relations Manager Output: Proposal presented, agreement signed

Present timeline and cost estimate, address questions, finalize agreement.

Activity Dependencies

Receive Brief ────────────┐
                          ▼
                   Timeline Estimation
                          │
                          ▼
                   Client Communication

Note: Timeline estimation cannot begin until brief is complete. Client communication cannot begin until timeline is estimated.

Time Budget

Activity	Minimum	Typical	Maximum
Receive Brief	30 min	45 min	60 min
Timeline Estimation	15 min	20 min	30 min
Client Communication	30 min	40 min	45 min
Total Stage	75 min	105 min	135 min

Most projects complete within 2 hours of initial contact.

Quality Checklist

Before moving to the next stage, verify:

• All brief questions answered (no "TBD" or blank fields)
• Reference images collected and saved
• Client measurements provided or measurement session scheduled
• Timeline estimate approved by Production Manager
• Cost estimate approved by client
• Agreement signed by both parties
• Project folder created in Notion
• Creative Director notified

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Last Updated: 2026-02-02 Maintained By: Client Relations Manager